The Surprising Ways Automation Can Boost Your Revenue

Automation: what would be the work of millions of marketers and the management of multiple businesses without it?

Community managers would live in constant anxiety about publishing posts manually at the correct hour; workers would be burned out due to repetitive tasks, and getting the right leads would be a more tedious audition to find the ideal candidate.

There are many benefits of automation, and yet you may only know the basics, such as streamlining your workflow by automating repetitive tasks or sending emails automatically.

In a study by Put It Forward, 82% of businesses improved customer satisfaction by integrating AI into their processes. Seeing this, we can assume that the benefits of this technology go beyond what we see in a first analysis, and perhaps you overlook how it can increase revenue for your business.

If you are interested in finding out, keep reading.

Why do Businesses Need Automation?

In the first instance, the reason is that if you do not adapt and take advantage of automation, your business will be left far behind.

Although technological innovation is overwhelming, and we constantly see new uses or advances that make our human skills look obsolete, the worst thing you can do as a business owner is to fall into the "anti-AI" and put a cross on everything new.

The recent advancement of AI with the arrival of technologies like Chat-GPT4 or Gemini from Google shows that this flame has been lit and will spread, so before it burns you, you better learn how to use it in your favor.

But how can you start automating?

While this process can be long and tedious, the benefits are excellent for your business, so it is good to know which processes you should automate and which you shouldn't. These processes revolve around:

• Low risk: these are tasks that are so simple and repetitive that your best option is to automate them.
• Medium risk: these processes can manage some type of personal data or information but can still managed by AI. Of course, you must provide customers with their personal data security measures.
• High risk: these are specific issues or procedures that need human-to-human interaction. 

Having things clear about its importance, we shall now pass on the surprising ways this technology can help you generate more earnings for your business.

Keep scrolling!

Lead Generation

Finding the right leads can be like an audition. Qualifying and marking all the dots for the right match can be a very long process, but with the help of automation, it shortens.

With an automated lead capture, you can help your team save lead information without putting it in the CRM. This information collected is so accurate that it helps your team speed up the process of approaching these prospects, helping you close more deals.

Customer Retention

Between quantity and quality, quality still wins when it comes to maintaining the financial health of your business. 

It seems counterintuitive, but if your business were a plant that needs water, it is not better for more people to water it and then abandon it. Instead, it is better to have a selected group that constantly keeps its health.

Having the right clients positively affects your ROI; you can boost it even more with automation. These tools help you create seamless onboarding experiences, letting you create retention strategies and upselling plans that work.

When we talk about a seamless onboarding experience, it's a customer journey that makes customers feel protected and answers all of their questions at every step. Automated emails can help you send the right email at every step, making the experience more manageable for them.

On the other hand, these tools can also help you send surveys to see the customer experience and thus receive accurate feedback. In the same way, the technology of these tools allows upselling or cross-selling to be more effective by making appropriate recommendations according to the needs of your audience at each stage.

As you keep offering customers what they want and need at the right moment, possibilities are that they will keep watering "the plant" due to the benefits they get from it.

Sales

Since automated tools completely take care of repetitive activities, this gives your creative and strategic team a much better chance of focusing on engagement and closing more deals with clients. This is the factor that we know most about in the first instance about the benefits of this technology; however, with a more elaborate plan, you can enhance it even more.

For example, if you use a CRM, you can store all of your customers' activity and thus know who has opened your emails, entered your landing page, or requested a product demo.

On the other hand, you can use automation to regain contact with these cold customers and send them personalized emails that can reactivate that spark.

And if your service is subscription-based, automation can remind users about subscription renewal.

Hiring

Automation makes the hiring and talent search more effective, eliminating the need to review applicants separately.

On the one hand, automation allows you to publish your job applications on all those job boards to expand the panorama of candidates suitable for the position. The same technology will select only those that meet your needs, making a short list with only the most convenient.

Then, you can use chatbots to give welcome messages and give explanations before the interview.

Automated Decision-Making

Decision-making is a process that mixes knowing the facts and a sixth sense to know what's the right move. Luckily, together with data analysis, automation can gather all the insights you need to make decisions based on facts, leaving some of that sense to reinforce.

Artificial intelligence can use algorithms and machine learning to make decisions and manage more complex activities. Ultimately, this technology has the learning capabilities to adapt and improve its performance over time. Like a human brain, this software analyzes information, recognizes behavior, and makes predictions based on it.  

This intelligence is almost omnipotent in a certain sense since it constantly monitors what your users click on and what catches their attention. Subsequently, they always receive what they seek. This is valuable, especially for businesses that operate within e-commerce, since this will automatically deliver recommendations they may like, awakening buyer instinct.

The more information it gathers for you, the more transparent your view of what's happening around your business and industry, so the process is similar to making a puzzle where you match the next piece with what it needs.

Improve Customer Service

Automation allows you to shorten the time to notice and diagnose any incident, making it much easier for your customer service team to redirect these cases to the relevant team to resolve them. In the same way, this technology allows your team to link all similar issues to solve them all at once. This way, you save time and money for your company.

The technology will also help your team deliver more significant customer satisfaction, allowing agents to run scripts that capture environment information. Whatever the case, once a problem is solved, automation can display these scripts to help users solve their problems as soon as it happens. This technology can also help you make a follow-up in case the problem still occurs.

Also, automating processes like setting up customers is a great feature that you can use for your onboard process, preventing any human error from it. In this case, customers only need to write their information or any other requirement the process requires. Through a button, your team can input the prompts to complete the process automatically. This strategy would leave your customer team as a support or checking point more than being the ones that do everything manually.

In the end, as agents have more time, they can spend it managing crucial relationships with customers. Building relationships with clients is the top priority for most customer service, and while chatbots can help solve some issues, creating solid boundaries is something they should do human to human. With automation, they can access more quickly and have a complete follow-up of the problem, so they don't have to bother customers, making them explain everything from the top. This may be one of the most frustrating aspects for users of customer service since once in a problem; it isn't very pleasant to repeat the situation once and once again. As a result, they become more comfortable within your business as they know issues will be solved almost automatically.

Develop an Effective Omnichannel Strategy

As a company, it is always necessary that you get the proper channels for your audience and that, in the same way, your brand experience feels the same from point to point b. When you automate aspects of your rut and have them centralized on a single platform, you can manage them better and get a seamless way of working.

The idea is that, for example, if a client already received a confirmation email when registering on a platform, the automation identifies that they do not have to send it again. If not, they can perceive your automated email as spam.

If you want to learn more about this topic, check how omnichannel campaigns could augment your ROI

Customize more easily

With all the information we have covered in this article, it is not surprising how, thanks to all the behavioral data that this technology brings together, you can be able to personalize each of your customers' experiences further. At Codedesign, we value the use of data to be able to give exclusive treatment to each of our clients since we know that there is no great strategy that covers everything; instead, each strategy must be adapted to the particular needs and characteristics of each one of them. Automation gives you everything you need to deliver the experience they need at the right time and place.

Final Thoughts

As we can see, automation favors many of the aspects of a company that can weaken its performance or simply tire its workforce. Somehow, romanticizing "hard work" over "efficient work" is a cognitive bias that many companies can carry. Therefore, the best thing you can do is take advantage of a technology that will take a great weight off your shoulders.

By operating all processes automatically within your company, profits grow as a significant side effect, since on the one hand, you cut costs on repetitive procedures, and on the other, by keeping customers so happy with your services, you will have sources of revenue assured income for that. They can even spread the word about how fantastic your experience was and thus continue to grow your client list.

At Codedesign, we handle all of these issues perfectly since we are experts in digital marketing. If you want further advice from our team of professionals, contact us.

FAQs - Frequently Asked Questions 

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